Innovation Excellence | An Innovative Approach to Customer Experience Design

recognise that the critical success factor in the future will be to put customers first. And to put customer experience delivery front-and-centre within their business. However, to achieve commercially sustainable growth, there’s more to it than just selling a product or service. Here’s a fresh, innovative approach to Customer Experience Design. Source: http://www.innovationexcellence.com Put customers … Lire la suite

Innovation Excellence | An Innovative Approach to Customer Experience Design

recognise that the critical success factor in the future will be to put customers first. And to put customer experience delivery front-and-centre within their business. However, to achieve commercially sustainable growth, there’s more to it than just selling a product or service. Here’s a fresh, innovative approach to Customer Experience Design. Source: http://www.innovationexcellence.com Put customers … Lire la suite

Innovation Excellence | An Innovative Approach to Customer Experience Design

recognise that the critical success factor in the future will be to put customers first. And to put customer experience delivery front-and-centre within their business. However, to achieve commercially sustainable growth, there’s more to it than just selling a product or service. Here’s a fresh, innovative approach to Customer Experience Design. Source: http://www.innovationexcellence.com Put customers … Lire la suite

Innovation Excellence | An Innovative Approach to Customer Experience Design

recognise that the critical success factor in the future will be to put customers first. And to put customer experience delivery front-and-centre within their business. However, to achieve commercially sustainable growth, there’s more to it than just selling a product or service. Here’s a fresh, innovative approach to Customer Experience Design. Source: http://www.innovationexcellence.com Put customers … Lire la suite

Design Thinking vs. Lean Startup: A comparison of two user-driven innovation strategies

The Lean Startup concept is an appropriate choice for creating new businesses through development of an already existing idea or vision. Design thinking, on the other hand, might be preferred if the right business idea has not been found yet and customer needs or problems are still vague. Therefore, both approaches should be Source: businessvaluedesign.be … Lire la suite